Privacystatement

We may process the following personal data:

• name
• address
• date of birth
• telephone number
• email address
• financial information
• bank account number
• car registration number

If you visit our website, we may collect and save your visitor data. We do that to make our website more user-friendly. We may also send cookies (tiny text files) to your computer to make it easier to communicate. You can read more about this in our cookie policy.

We process the personal data of contact persons of our suppliers and financiers:

• for maintaining contact regarding our services and operations
• in order to comply with any laws and regulations

For this purpose, we process:

• general contact information, such as name, email address and telephone number

We process the personal data of visitors to our office:

• to promote the security of Allianz and its employees

For this purpose, we process:

• camera images
• name
• car registration number, if you use a parking space in our car park

We process personal data when you register for an event organized by Allianz:

• to promote a good business relationship

For this purpose, we process:

• name (initials and/or first name and surname, title)
• business email address
• business address details
• business (mobile) phone number
• job title
• event-related information, such as dietary requirements.

There are various reasons why we may process your personal data:

• for entering into and providing your insurance product or financial service, and for any related communications
• to prevent and combat fraud
• to ensure the security and integrity of the financial sector, our organization, employees and customers
• to comply with laws and regulations
• for marketing activities

If you do not want to receive personal offers or newsletters, you can unsubscribe via our customer service page.

• Social Security Number (SSN, In Dutch Burgerservicenummer (BSN)). We will only ask for your SSN if this is provided for by law, such as for giving your information to the tax authorities and UWV (Employee Insurance Agency). The products for which we ask for your SSN are for life insurance, disability insurance, mortgages and pension insurance.
• Health data. In certain cases, we require information about your health for the acceptance or provision of our insurance products and other financial and related services. Sometimes we need information from your doctor. If we need data from your doctor, we always ask for your consent first. Health data is shared solely with our medical department. We ask for health data for life insurance, disability insurance or in the event of personal injury.
• We request data relating to criminal convictions to limit and exclude risks. For the risk assessment for non-life and income protection insurance products, one of the things we ask for when you apply for insurance is information about any previous convictions. We also process these criminal records to prevent fraud and abuse. Criminal convictions older than 8 years need not be reported to us. Nor do you have to provide us with any data related to criminal convictions unless we specifically ask for it. Data about criminal convictions on, for example, your application form will be processed by us solely by duly authorized employees. 

If you purchase a life insurance product, such as term insurance or a pension insurance product, the personal data we ask for may include the following:

• Name, address, date of birth, telephone number and email address
• SSN for giving your data to the tax authorities
• Bank account number to receive payments from you and make payments to you or your beneficiary or beneficiaries

Health data. When assessing health in connection with taking out insurance, our medical adviser plays a primary role. Only the medical adviser and employees under his or her responsibility are allowed to process health data. If, for assessing your application, the medical adviser finds it necessary to request health data from others, such as your general practitioner or attending specialist, he or she will always ask for your consent first. The written authority in which you give this consent will state what health data our medical adviser requires and from whom he or she wants to request the data. You give your consent by signing the written authority. The medical adviser is responsible for keeping your health data. 

If you take out non-life insurance, such as car insurance, liability insurance, cyber insurance, income protection insurance or disability insurance, the personal data we ask for may include the following:

• Name, address, date of birth, telephone number and email address
• Bank account number to receive payments from you or make payments to you
• Car registration number in the case of car insurance
• In the event of protracted incapacity for work, your SSN for communicating with UWV (Employee Insurance Agency)
• Health data for income protection or disability insurance When assessing health in connection with taking out insurance, our medical adviser plays a primary role. Only the medical adviser and employees under his or her responsibility are allowed to process health data. If, for assessing your application or for assessing your income situation or incapacity for work, the medical adviser finds it necessary to request health data from others, such as your general practitioner or attending specialist, he or she will always ask for your consent first. The written authority in which you give this consent will state what health data our medical adviser requires and from whom he or she wants to request the data. You give your consent by signing the written authority. The medical adviser is responsible for keeping your health data.
• For the risk assessment for non-life insurance products, we may also enquire whether you have a criminal record.

In order to process a personal injury claim, we process your health data, among other things.

When claiming benefits due to incapacity for work or an accident, our medical adviser plays a primary role. Only the medical adviser and employees under his or her responsibility are allowed to process health data. If, for assessing your claim, the medical adviser finds it necessary to request health data from others, such as your general practitioner or attending specialist, he or she will always ask for your consent first. The written authority in which you give this consent will state what health data our medical adviser requires and from whom he or she wants to request the data. You give your consent by signing the written authority. The medical adviser is responsible for keeping your health data. When processing health data, we comply with the Code of Conduct for the Processing of Personal Data of the Dutch Association of Insurers (Verbond van Verzekeraars). Only the medical adviser may process your health data for preparing his or her medical advice. The medical adviser may ask you for additional health data for this purpose. Only with your explicit written consent, if necessary, will the medical adviser collect your health data, such as from your doctors.

If you purchase a mortgage product from us, the personal data we ask for may include the following:

• name, address, date of birth, telephone number and email address
• SSN for giving your data to the tax authorities
• bank account number to receive payments from you or make payments to you
• financial data for assessing the mortgage application
• education and profession data
• family composition 

You are not required to provide us with your personal data. If you don't want to do that, you may not be able to purchase certain insurance products or financial services from us. We'll let you know that as soon as possible.

Sometimes we assess an application for a product or service via an automated process. In that case, we make analyses and predictions by attributing your personal data to behaviour, location and personal preferences, for example. At Allianz, we are committed to leveraging advanced technologies to enhance our services and optimize the customer experience. As part of this commitment, we may utilize Artificial Intelligence (AI) in our processes. You then receive an offer or rejection on the basis of these analyses. If you have questions about automated decision-making, please do not hesitate to contact us.

For the processing of personal data, we comply with the Code of Conduct for the Processing of Personal Data of the Dutch Association of Insurers.

We handle special personal data, such as data about your health, with the utmost care.

Employees sign a non-disclosure agreement when they join Allianz. Only duly authorized staff are allowed to process your personal data. In addition, our employees are continuously trained in aspects of data privacy, such as how to prevent data breaches. 

We handle your personal data with the utmost care. Moreover, we comply with applicable privacy and other laws and codes of conduct for financial services providers. This applies to Allianz and our affiliated businesses. We have laid down all privacy rights and obligations in intra-company agreements.

We also have internal rules for the exchange of information between Allianz Nederland and foreign offices of the Allianz Group. These are binding corporate rules. You can request a copy of these rules via [email protected].

For some services, we work with third parties, such as insurers, brokers, investors, reinsurers, the Central Register (Stichting CIS) and the companies that process personal data for us. If we transfer personal data to these third parties, we make agreements to guarantee your privacy. More privacy information can be found in the general terms and conditions of your insurance product, pension or mortgage.

Your data is usually processed within the European Economic Area (EER). If we share your data with a service provider located in a country outside the EER or if personal data is processed outside the EER, we make agreements so that we comply with the rules laid down for that in the European Economic Area. In that case, we use the standard contractual clauses; that’s a model approved by the European Union which establishes an adequate level of protection for the security of personal data.

We process criminal records in accordance with the GDPR. Moreover, we comply with the Insurers & Crime Protocol and the Financial Institutions Incident Warning System Protocol (verzekeraars.nl)

In the event of fraud and crime, we may share personal data with other financial institutions, investigative services and the Centre for Combating Insurance Crime (CBV). 

We keep your personal data no longer than necessary for the provision of our services and/or as long as required by law. In principle, we keep your data for:

• 3 to 12 months if you do not purchase any of our products or services
• 7 years after the end of the contract
• 7 years after a claim has been handled

If necessary, we keep your data for longer. 

For a responsible acceptance, risk and fraud policy, we record your data in the Central Register (Stichting CIS) of insurance companies operating in the Netherlands. Stichting CIS (Bordewijklaan 2, 2591 XR, The Hague) manages this data. The objective of processing personal data at CIS for us as an insurer is to assess and control risks and to combat insurance crime.

The data at CIS is used to guarantee the security and integrity of the financial sector. Anonymous data is also used for statistical analyses.

In addition, we record your customer data centrally so that we can find persons, companies, property and risk addresses in the event of serious calamities, incidents such as insurance fraud or investigative activities by the police and the judiciary.

We also register claim reports in CIS. These claim reports are neutral. We do not record any information about fault or liability. For more information, see www.stichtingcis.nl. Here you will also find the CIS Privacy Regulations.

We do all we can to make your visit to and use of our websites secure and to prevent abuse.

You have the following rights:

• You are entitled to the access, correction and possible removal of your personal data.
• You are entitled to ask us to limit the use of or stop using your personal data if we do not process the right personal data.
• You are entitled to withdraw your consent for processing your personal data. In that case, we may have to stop offering a product or service.
• You are entitled to object to the processing of your personal data and to its external storage in CIS.
• If you have a complaint about the way in which we handle your personal data, you can submit it via the complaints form. You can also file a complaint with the Dutch Data Protection Authority.
• You are entitled to request your personal data for sending it to another party. You may also ask us to send your personal data to another party.
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• If you wish to exercise these rights or if you have other questions about the way we process personal data, please contact our Data Protection Officer at: Postbus 761, 3000 AT Rotterdam, the Netherlands or send an e-mail to [email protected]. 

You can unsubscribe to receiving commercial information about our products via our customer service page.

Privacy statement of Allianz entities

This privacy statement applies to Allianz and all our affiliated businesses. These are:

• The Dutch branch office of Allianz Benelux N.V. (trading as Allianz Nederland Schadeverzekering, Allianz Nederland Levensverzekering, Allianz Inkomensverzekeringen, Allianz Nederland Verkeer- en Privéverzekeringen, Allianz Nederland Corporate, Allianz Claims Services).
  Chamber of Commerce number: 59395435. AFM number: 12042158.
• Allianz Vermogen B.V.
  Chamber of Commerce number: 30144446. AFM number: 12043289.
• Allianz Premie Pensioen Instelling B.V.
  Chamber of Commerce number: 55352650. AFM number: 12041623